Choosing the Right Release of Information Partner
A comprehensive guide for healthcare professionals navigating the complex landscape of ROI partnerships. Make informed decisions that impact legal timelines, audit outcomes, and compliance standards.
Reduce Costs
Optimize your ROI budget with data-driven insights
Faster Turnaround
Accelerate case timelines and audit processes
HIPAA Compliance
Ensure airtight security and regulatory adherence
Why This Matters
Understanding your options helps you make informed decisions that protect patient privacy while improving your practice's operational efficiency.
Compliance is non-negotiable
HIPAA, HITRUST, and audit trail standards are becoming more rigorous with stricter enforcement and penalties.
Speed affects outcomes
Faster access to records leads to expedited settlements, streamlined audits, and quicker reimbursements.
Service models vary widely
Options range from embedded HIM staffing to fully remote teams and automated platforms.
Workload is growing
Higher request volumes require scalable solutions instead of manual workflows to maintain efficiency.
Costs add up fast
Organizations handling high request volumes can face mounting expenses without proper cost management.
What You'll Find in This Guide
We compare the top release of information companies, evaluating their core strengths, key limitations, and best-fit use cases to help you make an informed decision.
Company Comparison
Compare the leading release of information companies based on key factors that matter most to healthcare organizations.
Release of Information Company Comparison
ROI Company | Pricing Price | Overall Value | Data Accuracy | Delivery Speed | Customer Support | Regulatory Compliance |
|---|---|---|---|---|---|---|
| ChartRequest Recommended Partner | 4.5 | 5 | 5 | 5 | 5 | 5 |
| Datavant (Ciox/ChartSwap) | 3 | 4 | 4.5 | 2.5 | 3 | 4.5 |
| HealthMark | 4 | 4 | 4 | 3 | 3.5 | 4.5 |
| MRO | 3 | 4.5 | 5 | 4 | 2 | 5 |
| RecordQuest | 4 | 4 | 4.5 | 4 | 4.5 | 4.5 |
| ScanSTAT (Verisma) | 3 | 4 | 4.5 | 4 | 2.5 | 4.5 |
| Sharecare | 3.5 | 4 | 4.5 | 4.5 | 3 | 4.5 |
Rating Methodology
Each company's star rating is based on several key release of information factors and metrics. These ratings are determined by comparing company claims with reviews on Google, social media, and other channels.
Detailed Company Profiles
In-depth analysis of leading release of information companies, their features, strengths, and ideal use cases.
Featured Company
ChartRequest
Best For
Overview
ChartRequest combines intuitive software with release of information experts to deliver industry-leading speed, accuracy, and compliance, backed by a guaranteed 5-day turnaround.
With a 4.9 out of 5-star rating from more than 1,250 patient reviews and a proven security record, it’s trusted by thousands of healthcare providers.
ChartRequest eliminates administrative friction so healthcare professionals can focus on delivering outstanding patient care.
Strengths
Comprehensive Support
High praise on Google for speed, professionalism, and user satisfaction.
Accurate Fulfillment
Double QA process with two different humans reviewing each request to ensure accurate ROI every time.
Fast Turnaround Times
Guarantees 5 days or less; ROI team consistently averages 2 days.
Partnership Options
Multiple partnership options ensure organizations of all sizes and specialties maximize value and savings.
Customized Dashboards
Tailored dashboards and workflows for providers, patients, payors, and attorneys.
Considerations
Requestors May Need Time to Adjust
Staff training, a customized web portal, and documentation provided.
Requestors Must Create Accounts
Required to maintain a high level of security; identity verification with photo ID.
No Record Digitization Services
Designed for electronic records; does not offer paper digitization services.
Performance Metrics
Price
4.5Value
5Accuracy
5Speed
5Support
5Compliance
5Key Features & Capabilities
Effortless Medical Image Transfer
ChartRequest can transmit imaging records with no file size limitations or quality loss. ChartRequest also offers a built in DICOM viewer to make access quick and easy.
Reporting Dashboard and Scheduled Reports
ChartRequest makes it easy to track key metrics and performance on the Enterprise Reporting Dashboard. Healthcare organizations can also receive ad-hoc and scheduled reports, SmartAlerts for consent management, and more.
Automatic Audit Logs and Strict Access Controls
ChartRequest helps healthcare teams limit role based access to the minimum necessary and tracks each interaction with every request to ensure audit readiness at all times.
EMR Integration
ChartRequest offers full integration with athenahealth, ModMed, RainTree, and Experity that automatically pull precise records. ChartRequest works with all EMR systems, and additional integrations are coming soon!
Bulk Request Management for Audits and Health Plans
RecordGateway enables payor organizations to submit high‑volume requests in one workflow, and ChartRequest helps healthcare organizations fulfill these requests without being overwhelmed.
Key Metrics
Customer Reviews & Feedback
"Great to have someone read my request who understood the process and knew why I was trying to skip steps. That's more than I could say for anyone at a competing, much larger records vendor."
"I recently had the opportunity to work with ChartRequest, and I must say the experience was smooth and professional. The support team was responsive and helpful."
"I had an issue with my previous pediatrician and we weren't able to start with new practice until they received their medical records. The previous practice was not helping and it was to my child's detriment. Thank you so much for the prompt responses, even after hours to get us the records immediately. We were able to see new physician the next day instead of waiting a month."
Datavant (Ciox/ChartSwap)
Best For
Overview
Datavant delivers large-scale medical record retrieval and health data exchange for hospitals, payors, and health systems.
With tools like Switchboard and optional embedded HIM staff, Datavant supports enterprise ROI workflows across more than 70,000 healthcare sites.
While powerful for internal provider operations, the platform is slower to implement and lacks transparency for outside requestors.
Support concerns and limited automation make it best suited for high-volume, in-house teams managing audits and payer-driven retrieval.
Datavant merged with Ciox in June 2021 and acquired ChartSwap in June 2025.
Strengths
Hands On HIM Support
Embedded staff offer real-time oversight and direct engagement within provider systems.
Robust EHR Compatibility
Supports a variety of technical standards and integration strategies.
Enterprise Level Adoption
Trusted by national health systems for audit‑heavy and high‑volume ROI environments.
Considerations
Built for Large Health Systems
Not designed for smaller practices, outpatient providers, or requester‑side users.
Cost and Complexity
On‑site staffing and hybrid models increase onboarding time and long‑term operating costs.
Limited Automation for Legal and Payor Requests
Fewer digital tools for remote requestors or legal workflows.
Performance Metrics
Price
3Value
4Accuracy
4.5Speed
2.5Support
3Compliance
4.5Key Features & Capabilities
On Site Staffing Option
HIM professionals from Datavant may be employed within provider facilities to manage local records workflows.
In House or Outsourced Options
Healthcare organizations can manage processes in-house or confidently delegate to Datavant.
Datavant Switchboard
Enables fully digital submission of authorized requests, digital retrieval, and delivery of corresponding patient records.
Key Metrics
Acquisitions & Partnerships
Merged with Ciox (June 2021)
Acquired ChartSwap (June 2025)
Customer Reviews & Feedback
This company has disabled public reviews
HealthMark
Best For
Overview
HealthMark offers a patient‑centered medical records fulfillment platform designed for speed, convenience, and self‑service access.
Through its RequestManager portal, patients can submit, pay for, and receive records without creating an account or contacting provider staff.
While it excels at high‑volume patient requests, recent complaints cite long wait times and limited support responsiveness.
Strong fit for patient satisfaction; may fall short for legal, audit, or enterprise use cases.
HealthMark Group acquired RRS Medical in 2022.
Strengths
Fast Turnaround
8‑hour fulfillment window is among the fastest for patient requests.
Frictionless Patient Access
No‑login tools make it easier for patients to submit and retrieve records.
Scalable Infrastructure
Supports high request volumes with a large national provider network.
Positive User Feedback
High satisfaction scores reflect strong usability and reliable delivery for consumer requests.
Considerations
Narrow Use Case Focus
Optimized for patient‑initiated requests; limited tools for legal, payer, or audit‑driven workflows.
Lacks Legal Workflow Features
No public options for record certification, notarization, or subpoena handling.
No Bulk Submission Capabilities
Does not support payer audits or high‑volume data retrieval processes.
Performance Metrics
Price
4Value
4Accuracy
4Speed
3Support
3.5Compliance
4.5Key Features & Capabilities
RequestManager Portal
Patients can submit requests, pay invoices, and access their records digitally through a user‑friendly interface.
No Account Required
Patients do not need to create accounts, lowering barriers to access and speeding up the request process.
Mobile and Browser Optimization
Portal optimized for mobile use, improving accessibility on any device.
Real Time Status Tracking
Patients can view request progress and receive updates without contacting provider offices.
Administrative Relief for Providers
Routes all patient‑facing communication through the platform, reducing phone calls, emails, and manual responses.
Key Metrics
Acquisitions & Partnerships
Acquired RRS Medical (2022)
Customer Reviews & Feedback
"If I could rate zero stars I would -- it is impossible to reach someone on the phone when calling from a lawyer's office. Records are not timely uploaded to their portal; messages on the portal state to contact Healthmark Group but there is no option to speak to a human. Truly a poor service to the patients of providers who use them... Pitiful that Healthmark markets as a technology leader in this space but fails to answer the phone."
"After a rough start, my case was taken over by Jasmine and it was night and day. She understood my issue, resolved all my questions and provided clear timelines and next steps. She even verified information proactively to ensure I wouldn’t have any future issues. It was a great experience!"
"I've been trying to get my records since May 23, 2025, and I keep getting emails saying they are busy. I cannot talk to a real person. I need my records so I can have surgery."
MRO
Best For
Overview
MRO delivers a high‑powered ROI solution for hospitals and health systems managing complex audits and regulatory demands.
Tools like Audit Manager and CDXP help reduce missed deadlines, accelerate payer responses, and improve financial outcomes.
Recognized with a 96.2 Best in KLAS score for ROI in 2025.
Acquired MediCopy in 2022.
Strengths
Purpose‑Built for Audit Environments
Tailored for hospital systems managing Medicare, payer, and regulatory audits with strict deadlines.
Measurable Financial Benefits
Documented improvements in audit wins and reimbursement timelines help justify platform investment.
Trusted Industry Reputation
High KLAS rankings reinforce credibility in complex, high‑volume environments.
End‑to‑End Audit Workflow
Manages from intake through payer submission and appeals, reducing handoffs and delays.
Considerations
Best Suited for Large Systems
Designed for hospitals and enterprise health systems, not small practices or clinics.
Limited Legal and Patient UX Features
Not focused on legal record certifications, patient request workflows, or digital‑first UX/API.
Complexity May Exceed Some Needs
Providers without audit‑heavy workflows may find the suite more than necessary.
Performance Metrics
Price
3Value
4.5Accuracy
5Speed
4Support
2Compliance
5Key Features & Capabilities
Audit Manager Suite
Supports the full audit lifecycle, including intake tracking, deadline alerts, analytics, and reporting tools.
Clinical Data Exchange Platform (CDXP)
Facilitates ROI delivery, eMD and embDR submissions, and electronic documentation for payer appeals.
High Volume Automation
Automates chart retrieval and submission workflows for Medicare Advantage, RAC, and other audit types.
Built‑in Financial Impact Tools
Designed to improve audit win rates and reduce accounts receivable days through better documentation delivery.
Key Metrics
Acquisitions & Partnerships
Acquired MediCopy (2022)
Customer Reviews & Feedback
"A scam company that will not respond to you unless they can bill you for it. MRO violated my HIPPA rights by sending my personal medical information via the post office against my consent and has not responded to my requests asking why they did so. Even when speaking to them over the phone, I was told there was nothing the other person on the other end knew about my issue and that it would be elevated to a supervisor (which I'm skeptical it ever was and I've been instead receiving more bills but ZERO human beings with accountability for their egregious mistake). No healthcare provider should work with them and no patients should feel safe with their medical history stored in their facility. Shame on MRO and all who work for them"
"Genuinely the worst company to call. I work at a record retrieval company and calling this place multiple times a day SUCKS! Hold times are ridiculous, and if/when you do get through, there are only a few associates who practice good customer service and others have attitude and are not professional. Recently I’ve been getting a rep who will pretend she doesn’t hear you (has happened multiple times and exclusively with her). But we have no choice but to work with them since the facilities we call use them for records. Get it together!!"
"The worst....all these bad reviews are well earned...ugh, why??"
RecordQuest
Best For
Overview
RecordQuest offers a remote, EHR‑agnostic ROI service designed to simplify fulfillment.
Fast go‑live, low administrative overhead, and 24‑hour average turnaround for compliant digital requests.
Excels in ease of use and EHR integration; limited legal/payer features and advanced reporting for large systems.
Strengths
Fast Go‑Live
EHR compatibility enables a quick start without complex setup.
Operational Efficiency
Remote handling reduces internal workload for HIM and admin teams.
Flexible Pricing
Models adjust based on volume and staffing needs; appealing to smaller clinics and outpatient providers.
Considerations
Limited Legal and Payor Support
No certified record packages, imaging transfers, subpoena compliance, or payer audit features.
Basic Reporting Tools
Lacks customizable dashboards and reporting options preferred by enterprise users.
Not Optimized for Complex Environments
Large systems may require more robust access controls and integrations.
Performance Metrics
Price
4Value
4Accuracy
4.5Speed
4Support
4.5Compliance
4.5Key Features & Capabilities
EHR Agnostic Integration
Supports a wide range of EHR systems for quick implementation without heavy IT involvement.
Remote Fulfillment Model
Handles intake, record access, quality checks, and delivery off‑site.
Low Administrative Overhead
Minimal provider staff input; each step tracked and logged for compliance and auditing.
Key Metrics
Customer Reviews & Feedback
"My representative was wonderful, but I am still waiting on a vaccination record and doctor office visit record to register my son for school hopefully it’ll be done soon."
"I have never in my life had so much trouble trying to pay a bill, I practically begged them to send me a bill, never happened. Giving them one star is way too generous."
"Very pleasant! ...Especially nowadays with customer service worse and worse. Got everything I needed fixed."
ScanSTAT (Verisma)
Best For
Overview
ScanSTAT offers a customizable ROI service with tiered service models (Complete, Remote, U‑Control) so organizations can choose the level of involvement that fits compliance needs and workflows.
Reports a 99.9998% accuracy rate; hybrid model may require more internal coordination than fully automated solutions.
Merged with Verisma in 2023.
Strengths
Flexible Oversight
U‑Control model allows providers to retain review authority before release.
Fast Turnaround
Typically processes electronic requests in 24–48 hours.
High Accuracy Standards
Consistent QA helps reduce compliance errors and return requests.
Considerations
Higher Cost Potential
Hybrid model may be more expensive than automation‑first platforms at high volumes.
Limited Legal Feature Set
No out‑of‑the‑box record certification, notarization, or subpoena responses.
Staff Coordination Required
Hybrid and in‑house oversight models may require more internal coordination and training.
Performance Metrics
Price
3Value
4Accuracy
4.5Speed
4Support
2.5Compliance
4.5Key Features & Capabilities
Customizable Service Tiers
Choose Complete, Remote, or U‑Control models depending on the need for internal oversight and staffing involvement.
Full QA Review
100% quality assurance review on completed records; reports 99.9998% accuracy rate.
Hybrid Workflow Options
Supports fully outsourced and shared‑responsibility workflows for flexibility.
Security and Compliance
Assumes HIPAA liability under the BAA, giving providers added data protection.
Key Metrics
Acquisitions & Partnerships
Merged with Verisma (2023)
Customer Reviews & Feedback
"This company has been a nightmare to use in order to get my medical records. I have been waiting for weeks and just not understanding"
"Company is a complete rip off.Everyone for medical records charges 20$ to 40$.Not these medical robber's they charge 150$ to 200$."
"This place is the worst to work. This is a place where Managers and their best friends work. I was lied on by the manager Emily Brown and then she tried to silence me and anyone who would stand up against the treatment provided by her and the staff. I don’t care how much money they offer you, money doesn’t buy happiness. You can do your job 1,000% and it’s not good enough."
Sharecare
Best For
Overview
Sharecare delivers a digital ROI solution that integrates with its broader wellness and patient engagement platform.
Built for health systems focused on long‑term outcomes and population health, it combines compliant retrieval with FHIR‑based APIs, CRIS‑certified processing, and patient‑facing wellness tools.
Best suited for organizations with a holistic care strategy rather than legal workflows or high‑volume ROI fulfillment.
Strengths
Wellness and ROI Integration
Combines patient engagement and record delivery into one cohesive experience.
High Accuracy Standards
CRIS‑certified QA reduces retrieval errors and supports compliance.
Modern Infrastructure
Cloud‑based tools and FHIR APIs align with digital health strategies.
Considerations
Limited Legal and Payer Features
Not focused on record certification, subpoenas, or bulk payor audits.
Added Complexity for Simple Needs
Wellness integration may introduce overhead for ROI‑only providers.
Best Fit for Integrated Health Systems
Organizations without a patient engagement strategy may underuse features.
Performance Metrics
Price
3.5Value
4Accuracy
4.5Speed
4.5Support
3Compliance
4.5Key Features & Capabilities
FHIR API Integration
Supports instant, standards‑based electronic record retrieval for faster fulfillment and interoperability.
Certified ROI Specialists
Records processed by trained professionals under a documented QA process.
Wellness Engagement Tools
Patient dashboards and health programs embedded into the ROI platform to enhance engagement.
Key Metrics
Customer Reviews & Feedback
This company has disabled public reviews